Privacy Policy

Last update: February 01, 2021

Michlol Services Application Ltd. ("ServicesApp", "we" or "us") is committed to protecting the privacy of its users ("users" or "you"). This Privacy Policy ("Privacy Policy") has been created to inform you about how we manage, collect, store and use the information you provide in connection with our services, website and/or application (collectively, the "Services"). Please note that the scope of this Privacy Policy is limited only to information collected by us through your use of the Services. 

Our Privacy Policy explains:

  • What information we collect and why we collect it.

  • How we use that information.

  • The choices we offer, including how to access and update information.

By using the Services, you agree to the collection and use of your personal information as outlined in this Privacy Policy. If you do not agree with this Privacy Policy, do not use our Services or provide us with your personal information.

We may amend the Privacy Policy from time to time, when necessary to reflect customer feedback and changes in our Services. When we post changes to this policy, we will revise the "last update" date at the bottom of each page of this Privacy Policy. If we make a change to this Privacy Policy that we believe materially reduces your rights, we will provide a notice prior to the change becoming effective. We encourage you to consult the Privacy Policy regularly for changes. By continuing to use the Services after those changes become effective, you agree to be bound by the revised Privacy Policy

Information Collected

 

Our primary objective in collecting user information is to provide and enhance the Services and to enable users to enjoy the Services.

We do not rent, sell, share, or trade your personal information with third parties other than as disclosed within this Privacy Policy. 

In order to register to our Services, you will be asked to sign-in using your relevant information, as primarily provided to us by the Organization (as defined under our Terms of Use) you are subject to. When you register to, or use, the Services or any portion thereof, we may collect and record the information you provide to us through the Services (collectively, the "Account Information"). While our application is in use, we keep track of your device's geographic location so that we can indicate your particular geographic location in any facility management service call and/or other calls made available through the Services. 

 

 

Personal Information

"Personal information" means information about you that can be used to contact or identify you. The personal information types collected in accordance with the Services may vary depending on the activity and may, without limitation, include:  

  1. Your name;

  2. Your e-mail address;

  3. Your telephone number;

  4. Your facility management services calls and/or other calls and any information and/or content associated therewith and/or related thereto, including, without limitation, pictures and/or videos taken by you and/or texts made available by you through the Services;

  5. Your employment position/title;

  6. Your physical locations, including, without limitation, inside any facility; and

  7. Your profile pictures.

You are not required by law to provide us with any of the above information; however, if you do not provide certain information, you may not be able to use the Services.

Non-Personal Information

"Non-personal information" is information that, when taken alone, cannot be used to identify or contact you. During your use of the Services we may collect non-personal information about your use of the Services. We may also invite you to share non-personal information about yourself.

If non-personal information is collected for an activity that also requires personal information, we may combine your non-personal information with your personal information in an attempt to provide you with a better user experience, to improve the value and quality of the Services and to analyze how the Services are used.

In addition to information collected as described above, you may choose to share additional information about yourself through the Services. Any additional pictures, image, pictures, texts and/or information you provide may be publicly displayed. 

Please note that whenever you voluntarily disclose personal information on publicly-viewable screens or pages, that information will be publicly available and can be collected and used by others. We cannot control who reads your posting or what other users may do with the information you voluntarily post, so we encourage you to exercise discretion and caution with respect to your personal information.

Other information we may collect includes information about your computer, software, platform, incident data, Internet Protocol (IP) address, network Media Access Control (MAC) address and connection, browser type, browser language, referring pages, exit pages and URLs, number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, and the date and time of this activity so that we can better understand customer behavior and improve our products, services, and advertising. We may also receive either non-personal or public information from third parties in connection with market and demographic studies and/or data that we may use to supplement personal information provided directly by you. 

Use of Your Information

Your consent serves as the legal basis for processing your information. We may use or process your personal information for the following purposes. One or more purposes may apply simultaneously. 

Providing the Requested Services 

  • We collect personal information to provide you with the Services you or the Organization you are associated with, contracted to receive.

  • We collect personal information for purposes provided under this Privacy Policy and our Terms of Use.

  • Such collection of information will enable us to provide you with technical and professional assistance, with regard to the Services you use or intend to use. 

We process the personal information where it is necessary for the adequate performance of the contract regarding the requested Services.
 

Improvement and Development of the Services

We collect personal information to:

  • Improve and develop our Services and understand feedback on the Services.

  • Help make the Services easier for you to use by not having to enter information more than once.

  • Help you quickly find information and services.

  • Help us create and/or display content that is most relevant to you.

  • Alert you to new information, products and/or services.

  • Conduct surveys and questionnaires.

  • Use anonymized aggregated data that does not disclose any particular user’s personal information for various analytics purposes.

  • Use personal and non-personal information, both individually and combined together, to better understand the behavior and preferences of our customers and users.

  • Ongoing review and improvement of the information provided on our Service to ensure it is user friendly. 

 

We process this information in light of our legitimate interest in improving the Services, to allow our users to have the best experience.

 

Maintain a Safe and Secure Environment

We may use your information to detect and prevent fraud, abuse and security incidents in the following ways;

  • Verify and authenticate your identity and prevent unauthorized or illegal activity;

  • Handle breakdowns and malfunctions;

  • Prevent fraud, misappropriation, infringements, identity theft and other illegal activities and misuse of the Services;

  • Enhance the safety and security of our Services;

  • Conduct security investigations and risk assessments;

  • Prevent or take action against activities that are, or may be, in breach of our Terms of Use or applicable law. 

We process this information in light of our legitimate interest in improving our Services and enabling our users to browse in a secure environment.

 

Personalize Content, Advertising and Marketing

  • If you have used our Services in the past, we have a legitimate business interest for matching the data we collect with other data we had already collected. 

  • This enables us to understand your needs and interests, optimize the content we send you and make it more suitable and relevant to your needs.

  • This also enables us to improve your experience on the Services by providing you with personalized content, recommendations, and features.

  • The personal information you provide will allow us to send you messages regarding, among other things, new products or services, features, enhancements, special offers, upgrade opportunities, contests and events of interest. You may at any time opt-out of any of these communications. 

 

We process this information in light of our legitimate interest to personalize your experience and customize our content.

If we intend to further use or process your personal information for a purpose other than set forth in this policy, we will provide you prior to that further use or processing with information on that other purpose.

Disclosure of Your Personal Information

 

Except as otherwise provided in this Privacy Policy, we reasonably attempt to ensure that we never intentionally disclose any of your personal information, to any third party without having received your permission, except as provided for herein or otherwise as permitted or required under law.

We may employ third party companies and individuals to facilitate the Services or any portion thereof, to provide the Services or any portion thereof on its behalf, to perform tasks (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Services), to assist us in analyzing how the Services are used and for the purposes described in this Privacy Policy. 

From time to time, we employ third party contractors to collect personal information on our behalf to provide e-mail delivery, product, prize or promotional fulfillment, contest administration or other services through the Services. When requesting these services, you may be asked to supply your name, mailing address, telephone number and e-mail address to its contractors. We may ask some third party contractors, such as, data analytics or market research firms, to supplement personal information that you provide to us for our own marketing and demographic studies, so that we can consistently improve our sites and related advertising to better meet our visitors' needs and preferences. To enrich our understanding of individual customers, we may tie this information to the information you provide us.

In such cases, these third parties must abide by our data privacy and security requirements and are not allowed to use personal information they receive from us for any other purpose. We may also disclose personal information as part of a corporate transaction such as a merger or sale of assets. When we transfer personal information, we use a variety of legal mechanisms, including contracts, to help ensure your rights and protections travel with your data. We will transfer personal information within assuring appropriate and suitable safeguards.

You understand and agree that we may be required to disclose personal information if required to do so by law or in the belief that such disclosure is reasonably necessary to avoid liability, to comply with legal process, including, but not limited to a subpoena, statute, search warrant, or court order, or to protect our, or a third party's, property and rights, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical or legally actionable. 

 

We may also disclose information about you if we determine that such disclosure is reasonably necessary to enforce the terms and conditions of the Services or to protect our operations or users. Additionally, we may sell, transfer or otherwise share some or all of our assets, including your personal information, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy. 

 

Browser Use

 

Note that in the ordinary course of Internet activity, certain information may be sent from your browser to third parties such as advertising networks and analytics companies. We have no control over the information sent from your browser to those networks or other third parties and recommend that you ensure that your browser settings prevent the disclosure of information you would not like to share.


 

Cookies


Like many websites, we may use cookies and web beacons (also known as clear GIF technology or "action tags") to collect information. A cookie is a small data file that is transferred to your computer's hard disk or your mobile device for record-keeping purposes. Cookies may be sent to a user's computer or a mobile device when such user accesses or views a Service. Information contained in a cookie may be linked to personal information for purposes such as improving the quality of our Services, tailoring recommendations to interests, and making the Services easier to use. Third party advertisers on the Services may also place or read cookies on your computer or mobile device. Cookies can be disabled at any time by changing your web browser's options to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. Note that if you do not accept cookies, however, you may not be able to use all portions or functionalities of the Services. Web beacons assist in delivering cookies and help us determine whether a web page on the Service has been viewed and, if so, how many times.

 

Links


The Services may contain links to other websites or applications. The fact that the Services link to a website or application or presents a banner ad or other type of advertisement does not mean that we endorse or authorize that third party, nor is it a representation of any affiliation with that third party. If you click on a link to a third party website or application, including on an advertisement, you will leave our website which you are visiting or application you are running and will go to the website or application linked to. These third party websites and applications may place their own cookies or other files on your computer or mobile device, and may collect data or solicit personal information from you. Other sites and applications follow different rules regarding the use or disclosure of the personal information you submit to them. Because we cannot control the activities of third parties, we cannot accept responsibility for any use of your personal information by such third parties, and we cannot guarantee that they will adhere to the same privacy and security practices as us. You are therefore encouraged to read the privacy policies or statements of other websites and applications you visit before providing any personal information.

 

Your Rights

You have the right at any time to request to access or modify your information. To exercise these options, please contact us at support@servicesapp.com.

In some jurisdictions, in particular those located within the European Union (the "EU") or within the European Economic Area (the "EEA"), you may be afforded specific rights regarding your personal information. Subject to such eligibility, you may have the following rights to:

  1. Request a rectification of your personal information where the information we hold about you is incorrect or incomplete.

  2. Object to the processing of your personal information for direct marketing purposes.

  3. Object to the processing of your personal information where our legal basis for that processing is that such processing is necessary for our legitimate interests.

  4. Object to an automated decision-making (including profiling) in certain circumstances.

  5. Request the erasure of your personal information in certain circumstances, such as where processing is no longer necessary for the purpose it was originally collected for, and there is no compelling reason for us to continue to process or store it;

  6. Receive your personal information, or ask us to transfer it to another organization that you have provided to us, which we process by automated means, where our processing is either based on your consent or is necessary for the performance of a contract with you.

 

You can request the deletion of the personal information ServicesApp has collected or withdraw your consent to the processing of such information, and disable its future collection by contacting us at support@servicesapp.com. From that point, we shall not have the right to process your personal information, and you'll not be allowed to use our Services. Note, however, that you may withdraw consent at any time, without affecting the lawfulness of data processing we carried out based on your consent before such withdrawal.

To the extent the General Data Protection Regulation (EU) 2016/679 (the "GDPR") applies to our processing of your personal information, and unless otherwise stated, with respect to the Services provided via our application, ServicesApp is the data processor of personal information we collect, and the Organization is the data controller. Therefore, the provision of the above rights may be subject to the Organization’s discretion. 

The authority supervising our processing activity is the Israeli Privacy Protection Authority, and you have the right to file a complaint to it or any other relevant supervisory authority.

If you wish to file a request regarding any of the above, you may contact us at: support@servicesapp.com.

California Online Privacy Protection Act

CalOPPA requires commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers, to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf 

 

According to CalOPPA, ServicesApp agrees to the following:

  • Once this Privacy Policy is created, we will add a link to it on our home page or on the first significant page after entering the Service.

  • ServicesApp’s Privacy Policy link includes the word 'Privacy' and can easily be found on each page on the Service. 

  • You can request to change your personal information by emailing us at: support@servicesapp.com

 

California Privacy Rights

The California Consumer Privacy Act of 2018 (“CCPA”) permits users who are California residents to request to exercise certain rights. If you are a California resident, the CCPA grants you the right to request certain information about our practices with respect to your personal information. In particular, you can request to receive information on the following:

  • The categories and specific pieces of your personal information that we have collected.

  • The categories of sources from which we collected your personal information.

  • The business or commercial purposes for which we collected your personal information.

  • The categories of third parties with which we shared your personal information.

 

You can be rest assured that we do not sell your personal information. 

 

If you choose to exercise your rights, we will not charge you different prices or provide different quality of our services, unless those differences are related to your provision of your personal information.

 

Please note that you must verify your identity and request before further action is taken. As a part of this process, government identification may be required. Moreover, you may designate an authorized agent to make a request on your behalf. 

We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. Any disclosures we provide, will only cover the 12 month period preceding your verifiable request's receipt. If, for some reason, we cannot reply within such time frame, our response will include an explanation for our inability to comply. If you wish to exercise your CCPA rights, please contact us at: support@servicesapp.com.

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  1. Deny you goods or services.

  2. Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.

  3. Provide you with a different level or quality of goods or services.

  4. Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

CAN SPAM Act

The CAN-SPAM Act is a Federal US law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out strict penalties for violations.

To be in accordance with CANSPAM, ServicesApp agrees to the following:

  • Not use false or misleading subjects or email addresses.

  • Identify the commercial message sent to you as an advertisement when required. 

  • Include the physical address of our business or site headquarters.

  • Monitor third-party email marketing services for compliance, if one is used.

  • Honor opt-out/unsubscribe requests quickly.

  • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at support@servicesapp.com and we will promptly remove you from ALL correspondence.

Data Retention

 

WE WILL RETAIN AND USE YOUR INFORMATION FOR AS LONG AS YOUR SERVICESAPP ACCOUNT IS ACTIVE OR AS NEEDED TO PROVIDE YOU THE SERVICES. IF YOU WISH TO CANCEL YOUR SERVICESAPP ACCOUNT OR REQUEST THAT WE NO LONGER USE YOUR INFORMATION AS SET FORTH HEREIN, YOU MAY DO SO AT ANY TIME BY CONTACTING US AT THE E-MAIL ADDRESS PROVIDED IN THE "YOUR RIGHTS AND DATA RETENTION" SECTION BELOW. NOTE THAT THERE MAY BE INSTANCES WHERE WE ARE LEGALLY REQUIRED TO RETAIN YOUR INFORMATION.

We do not retain location information longer than required to provide the Services or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. Because these needs can vary for different data types in the context of different products, actual retention periods can vary significantly. The criteria used to determine the retention periods include:

  • How long is the personal information needed to provide the Services and operate our business? This is the general rule that establishes the baseline for most data retention periods.

  • Do customers provide, create, or maintain the data with the expectation we will retain it until they affirmatively remove it? In such cases, we maintain the data until you actively delete it.

  • Is the personal information of a special category under the GDPR (as defined below)? If so, a shortened retention time would generally be appropriate.

  • Has ServicesApp adopted and announced a specific retention period for a certain data type? 

Has the user provided consent for a longer retention period? If so, we will retain data in accordance with your consent. 

  • Is ServicesApp subject to a legal, contractual, or similar obligation to retain the data? Examples can include mandatory data retention laws in the applicable jurisdiction, government orders to preserve data relevant to an investigation, or data that must be retained for the purposes of litigation.

 

 

Security

 

We have made reasonable technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration or disclosure, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing. When we transmit highly confidential data over the Internet, we protect it through the use of encryption. However, we cannot guarantee that unauthorized third parties will never be able to overcome those measures or use your personal information for improper purposes.

 

personal information collected by ServicesApp may be stored and processed in Israel and in other countries which are chosen in order to operate efficiently, to improve performance, and to create redundancies in order to protect the data in the event of an outage or other problem. We may also process, host and backup information using cloud services. The laws in those other countries may provide a lesser degree of data protection than the laws of your own country, and we take steps to ensure that the data we collect under this Privacy Policy is processed according to the provisions of this Privacy Policy and the requirements of applicable law (such as the GDPR, as defined below) wherever the data is located.

Questions about the security of personal information, can be directed to our data protection officer, Boaz Keidar, boaz@servicesapp.com.

 

 

Privacy of Children

 

The Services are not intended for children under the age of 16. We do not knowingly or intentionally collect personal information online from visitors in this age group. All users must be (a) at least of legal age to form a binding contract with us or under the strict and continuous supervision of a parent or any other qualified legal guardian, and (b) not barred from receiving the Services under the laws of the country in which they are resident or from which they use the Services. 

While we are very passionate about our Service and feel it can truly benefit our users, we believe it is not appropriate for children. In order to assist us with ensuring children do not enter or use our Service, please let us know of any activity you have encountered, or reasonably suspect, by children under the age of 16. 

Contact Us


For any questions about this Privacy Policy or any other issue regarding ServicesApp or the Services, or if you have a privacy concern, complaint, or a question or believe that your privacy has been compromised by any person, in the course of using the Services, please contact us at: support@servicesapp.com 

 

Michlol Services Application Ltd., T+972-77-7000-750, PO Box:12718, Herzeliya 4676672 Israel.